Frequently Asked Questions
Answers to all your questions about 6sixs
Whether it's about betting, payments, the VIP program, or account security — find detailed answers to all your 6sixs questions on this page.
Whether you are new to 6sixs or a returning player, questions come up from time to time. How long does a withdrawal take? How does VIP cashback work? What do you need for KYC verification? In this FAQ page we have answered all those common questions directly — clearly and in detail. Browse the questions organised into four sections, and if you still cannot find an answer, reach out to our support team.
Questions & Answers
Limits & Controls
A cooling-off period is a voluntary break from betting for a set amount of time — typically from 24 hours to several weeks. During this time, betting activity on your account is temporarily paused. To activate a cooling-off period at 6sixs, contact the support team via live chat or at [email protected]. For more details, visit our responsible gaming page.
Self-exclusion means voluntarily deactivating your account for an extended period of time. It is a stronger step than a cooling-off period — you can take a break ranging from several months to permanently. If you feel that betting is getting out of your control, let the 6sixs support team know — they will action your request promptly and provide guidance on further assistance.
No. 6sixs is only for those aged 21 and above. You must confirm your age when creating an account, and a valid ID must be submitted during verification. If age verification fails, the account may be suspended. This rule is an important part of responsible online betting.
Some warning signs include: continually placing larger bets to chase losses, losing focus on family or work, trying but failing to stop betting, increasing financial pressure, and seeing betting as a way to escape stress. If you notice these signs, contact 6sixs support and read the guidelines on our responsible gaming page.
First, reach out via 6sixs's 24/7 live chat or at [email protected] — our support team will understand your situation and help you take the necessary steps. You can also speak openly with family and trusted people in Bangladesh. Remember, asking for help is a sign of strength, not weakness.
Yes. At 6sixs you can set your own daily or weekly deposit limit. Contact the support team to set this up — they will add it to your account. Please note that the minimum deposit amount is ৳500. Setting a deposit limit is an effective way to bet responsibly.
VIP Program
The 6sixs VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback increases at each tier — starting at 0.2% at Bronze and going up to 1.0% at Diamond. Reaching higher tiers also unlocks priority support and special offers.
You move up automatically through regular active play. The more consistently you bet on 6sixs, the faster you will progress from Bronze to Silver, Silver to Gold, and then on to Platinum and Diamond. While there is no specific threshold, consistent activity is the key.
Each week, a set percentage is returned to you as cashback based on your total net losses. The rate depends on your current VIP tier — up to 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond. Cashback is credited directly to your wallet and can be used for betting.
Yes. Members at higher VIP tiers receive priority support — meaning their live chat and email requests are resolved faster. Platinum and Diamond members may also have access to special promotional offers and personalised service. 6sixs always values its loyal players.
A VIP tier may be reviewed if an account is inactive for a long time or if activity drops significantly. However, 6sixs always tries to ensure that loyal players can retain their benefits. If you are unsure about your VIP tier, speak directly with the support team — they will give you full details.
Withdrawals
The minimum withdrawal amount at 6sixs is ৳1,000. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before making a withdrawal request, make sure your balance is above this limit and your KYC verification is complete.
No. 6sixs's withdrawal process operates 7 days a week, 24 hours a day. Even if you submit a request at night or on a holiday, funds generally arrive within 30 minutes to 3 hours. However, bank transfers may take additional time due to the bank's own processing schedule.
Withdrawal requests are typically completed within 30 minutes to 3 hours. Transfers via bKash, Nagad, Rocket, and Upay generally arrive within this window. Bank transfers may take slightly longer. If there is a delay beyond the expected time, please contact support.
No. For security reasons, 6sixs only processes withdrawals to a wallet or bank account in your own name. The method used for deposit and the method used for withdrawal should both be registered to the same person. This helps keep your account secure and prevents fraud.
To withdraw winnings from a bonus, you must meet the wagering requirements. For example, depositing ৳1,000 with a 150% bonus gives you ৳1,500 in bonus funds, and you must place a total of ৳15,000 in bets — which is 10 times the bonus amount. Wagering is calculated on the bonus amount only, not the deposit. Once the requirements are met, bonus winnings can be withdrawn under the standard rules.
Identity Verification (KYC)
The KYC, or identity verification process, keeps every player's account secure. It confirms that the account is being operated by its actual owner and that betting activity is transparent. It also prevents money laundering, identity theft, and account use by minors. At 6sixs, this information is fully protected through SSL encryption.
A KYC verification request is typically triggered when making a significant withdrawal for the first time, or when unusual activity is detected on an account. Verification may also be requested as part of a security review. Having your documents ready in advance will prevent any delays with withdrawals.
Generally, a clear image of a government-issued photo ID such as a national ID card or passport is required. In some cases, a utility bill or bank statement may also be requested as proof of address. It is important that the document images are clear and legible. Submitting the correct documents ensures verification is completed quickly.
If verification is rejected, an email explaining the reason is usually sent. The most common reasons are blurry images or expired documents. Resubmit correct and clear documents. If you are unsure what the issue is, contact us directly via live chat or at [email protected] — the support team will guide you through the entire process.
Yes, completely. 6sixs uses SSL encryption technology to keep all personal information secure. Your documents and identity-related information are used only for the verification process and are not shared with third parties. For full details, please read our privacy policy page.
Still have questions?
If you did not find your answer in this FAQ, no worries — our support team is available 24 hours a day, 7 days a week. Get an instant response via live chat, or send us a detailed message by email.
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